Terms of service


Before you start.

These are some terms we regularly use in our Terms of Use and Purchase, Privacy Policy, and  Cookies Policy:

When we speak about our Platform, we refer to our website www.revelmy.com.

When we speak about our The Company, we refer to TOFASHI ESSENT S.L.U.


This document (together with any documents herein mentioned) sets forth the terms and conditions governing the use of this website and the purchase of items through this website www.revelmy.com (hereinafter, the "Terms"). Please, read through these Terms, our Cookies Policy, and our Privacy Policy prior to using this website. By using this website or placing an order through it, you are consenting to be bound by these Terms and our Cookies Policy, and our Privacy Policy. If you do not agree to all of the Terms, Privacy Policy, and Cookies Policy, do not use this website. These Terms, Privacy Policy, and Cookies Policy may be amended. It is your responsibility to regularly read through them, in force at the time that you use this website or at the time of the formation of the Contract (as defined below) shall be the applicable ones. By purchasing any product from this website, you enter into a contract with us on these terms. 


Sale of REVELMY items through this website is carried out by TOFASHI ESSENT S.L.U., a Spanish company with registered offices at Calle Marina 104, Oficina 9, 07620, Islas Baleares, Spain, registered in the Palma de Mallorca Companies Registry in volume: 2354 / Book: 0 / Sheet: 113 / Page: PM-62525 / Entry: 1, with TAX ID ESB57579716and phone number (+34) 623 03 57 56 and e-mail address info@revelmy.com.


The information or personal details that you provide us with shall be processed pursuant to the Privacy Policy, and Cookies Policy. By using this website you are consenting to the processing of such information and details and you represent that the whole information or details you have provided us with are true and accurate. 


By using this website and/or by placing any order through it, you undertake:

  1. To use the website exclusively to make legitimate inquiries or orders. 
  2. Not to make any speculative, false, or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities. 
  3. To provide correct and accurate e-mail, postal, and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary (see our Privacy Policy). 

If you do not give us all of the information that we need, we may not be able to complete your order. By placing an order through this website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts. 


Items offered over this website are only available for delivery to the following list of countries:

United States of America, United Kingdom, United Arab Emirates, Switzerland, Sweden, Svalbard & Jan Mayen, Spain, South Korea, South Africa., Slovenia, Slovakia, Singapore, Réunion, Romania, Qatar, Portugal, Poland, Norway, New Zealand, Netherlands, Monaco, Mayotte, Malta, Luxembourg, Lithuania, Liechtenstein, Latvia, Jersey, Japan, Italy, Isle of Man, Ireland, Iceland, Hungary, Guadeloupe, Greece, Gibraltar, Germany, France, Finland, Faroe Islands, Estonia, Denmark, Czechia, Cyprus, Croatia, Canada, Bulgaria, Brazil, Belgium, Bahrain, Austria, Australia, Andorra, Åland Islands.


The information set out in the Terms and the detail contained on this website do not constitute an offer for sale, but rather an invitation to treat. No contract in respect of any items will exist between us and you until your order has been expressly accepted by us, whether or not funds have been deducted from your account. If we do not accept your offer and funds have already been deducted, these will be fully refunded. 

To place an order, you must follow the online shopping process and click on "Authorise payment" to submit the order. After this, you will receive an email from us confirming receipt of your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted. Your order constitutes your offer to us to buy one or more items from us. All orders are subject to acceptance by us, and we will confirm this acceptance to you by sending you an email that confirms that the item is being sent (the "Shipping Confirmation"). The contract for the purchase of an item between us (the "Contract") will only be formed when we send you the Shipping Confirmation. The Contract will relate only to those items whose dispatch we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other items which may have been part of your order until the dispatch of those items has been confirmed in a separate Shipping Confirmation


All orders for items are subject to availability and in this regard, in the event of supply difficulties or because items are no longer in stock, we reserve the right to give you information about substitute items of an equal or higher quality and value which you can order. If you do not wish to order the substitute items we will reimburse any monies that you may have paid. 


We reserve the right to withdraw any items from this website at any time and/or remove or edit any materials or content on this website. Whilst we will use our reasonable endeavors to process all the orders submitted to us, there may be exceptional circumstances, which mean that we may need to refuse to process or accept an order after we have received it or sent you an Order Confirmation, which we reserve the right to do at any time. We will not be liable to you or any other third party by reason of our withdrawing any item from this website, removing or editing any materials or content on this website, or for refusing to process or accept an order after we have received it or sent you an Order Confirmation.


Before completing your ordering process you shall be able to choose the shipping service more suitable for your case (if more than one is available). Unless we accorded otherwise, we will send your order consisting of the list of products related to each Shipping Confirmation with no undue delay and within a deadline of 30 natural days counting from the Order Confirmation date.

If our supply of the items is delayed by an event outside our control, then we will contact you as soon as possible to let you know, and we will take steps to minimize the effect of the delay. With regard to the virtual gift card, we will send it on the date indicated by you when you place your order. 

For the purpose of these Terms, "delivery" or "delivered" shall be deemed to have occurred when you or a third party nominated by you acquires physical possession of the items, which will be evidenced by the tracking information available at the website of the chose carrier. 

The virtual gift card shall be deemed to be delivered in accordance with the Terms and Conditions of the Gift Card, and in all cases on the delivery date of the virtual card to the e-mail address indicated by you.


In the event that the recipient’s signature is required to deliver your order, if we are unable to deliver, your items shall be retained by the carrier for a 7 days period. During this time frame, our carrier will inform you about the steps to follow to re-arrange the delivery.

If after 7 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we will assume that you wish to cancel the Contract and it will be terminated. As a result of the termination of the Contract, we will return to you all payments received from you, including delivery charges (except for any additional costs resulting from your choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within 14 days of the date on which this Contract has been terminated. 

This clause shall not apply to the virtual gift card, for which the delivery is governed by the Terms and Conditions of the Gift Card and clause 9 above. 


We may make it possible to order items through our website before we have them in stock (“Backorder Items”). When you order Backorder Items:

  1. they will be delivered within delivery times shown on the website at the time you place your order;
  2. we will e-mail you a Shipping Confirmation when we have sent the Backorder Items out to you;
  3. they may be delivered in separate packages, and at different times, to any other items which you order; 


The Items will be at your risk from the time of delivery. Ownership of the items will only pass to you when we receive full payment of all sums due in respect of the items, including delivery charges, or upon delivery (as defined in Clause 9), whichever is the later.


While you access our website www.revelmy.com a Purchase Country and a Purchase Currency will be assigned to your visit. You can find this information in the main menu, at the top of the homepage. 

Prices shown on our website could be different depending on your chosen Purchase Currency or Purchase Country. In all cases, you are only allowed to ship the purchased products to the country automatically assigned or you have selected previously.

Depending on the Purchase Currency or Purchase Country selected, prices might include taxes. The following list of countries shows prices including taxes: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden.

The following list of countries shows prices excluding taxes: Andorra, Australia, Bahrain, Brazil, Canada, Faroe Islands, Gibraltar, Guadeloupe, Iceland, Isle of Man, Japan, Jersey, Liechtenstein, Mayotte, Monaco, New Zealand, Norway, Qatar, Réunion, Singapore, South Africa, South Korea, Svalbard & Jan Mayen, Switzerland, United Arab Emirates, United Kingdom,, Åland Islands.


In all previous cases, prices shown on this website exclude delivery costs, which will be added to the total amount due.

The price of any items will be as stipulated on our website from time to time, except in cases of obvious error. While we try to ensure that all prices on this website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the items you will receive a full refund. 

Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you an Order Confirmation.

Once you have finished shopping, all the items you wish to purchase are added to your basket and your next step will be to go to the checkout process and make payment. To do this, you must follow the steps of the purchase process, completing or verifying the information requested in each step. Throughout the purchase process, before payment, you can modify the details of your order. There is a detailed description of the purchase process in the Buying Guide. Also, if you are a registered user, a record of all the orders placed by you is available in the "My Account" area. 

Payment can be made by Visa, Mastercard, American Express, PayPal, and Apple Pay. You can also pay all or part of the price of your order with a REVELMY gift card or credit voucher card issued by TOFASHI ESSENT S.L.U..

To minimize the possibility of unauthorized access, your credit card details will be encrypted. By clicking "Authorise payment" you are confirming that the credit card is yours or that you are the legitimate holder of the gift card or the credit voucher card. Credit cards are subject to validation checks and authorization by your card issuer, but if your card issuer fails to authorize payment to us, we will not be liable for any delay or non-delivery and may not be able to form a contract with you. 

Please note that TOFASHI ESSENT S.L.U., with registered offices at Calle Marina 104, Oficina 9, 07620, Islas Baleares, Spain, registered in the Palma de Mallorca Companies Registry in volume: 2354 / Book: 0 / Sheet: 113 / Page: PM-62525 / Entry: 1, with TAX ID ESB57579716 will collect and make refunds on behalf of REVELMY in relation to all payments made through this online platform. 


All purchases done through this website are subject to the statutory Value Added Tax (VAT) if aplicable. In this regard, and pursuant to Chapter I of Title V of the Council Directive 2006/112/EC of 28 November 2006, the place of supply will be deemed to be within the Member State of the address where items shall be delivered, and applicable VAT shall be at the prevailing rate in each Member State where the items are to be supplied in accordance with the order placed. The prices displayed on this website include VAT for all European Economic Area countries. 


15.1 Statutory right of withdrawal

Right of withdrawal 

If you are contracting as a consumer, you have the right to withdraw from the Contract, within 14 days, without giving any reason. 

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or in case of multiple goods in one order delivered separately, after 14 days from the day on which you acquire, or a third party other than the carrier indicated by you acquires, physical possession of the last good ordered in one order. 

To exercise the right of withdrawal, you may notify us at REVELMY, on our business address Calle Marina 104, Oficina 9, 07620, Islas Baleares, Spain, or at the email address info@revelmy.com, of your decision to withdraw from this contract by an unequivocal statement. You may use the model withdrawal form as set out in Annex 1, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. 

Effects of withdrawal 

If you decide to withdraw from this Contract, we will return to you all payments received from you, including delivery charges (except for any additional charges resulting from your choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within 14 days of the date on which this Contract has been terminated. We will carry out such reimbursement using the same means of payment as you used for the initial transaction. In any event, you will not incur any charges as a result of such reimbursement. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. 

You shall send back the goods to our business address Calle Marina 104, Oficina 9, 07620, Llucmajor, Islas Baleares, Spain, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this Contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. Note you shall bear the direct cost of returning the goods. 

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 

15.2 Contractual right of withdrawal 

In addition to the statutory right to cancel for consumers, mentioned in Clause 15.1 above, we grant you a period of 30 days from the date of delivery of the products to return the products (except those mentioned in Clause 15.3 below, for which the right to cancel is excluded). 

You may exercise your contractual right of withdrawal in accordance with the provision of Clause 15.1 above. However, should you inform us about your intention of withdrawing from the Contract after the legal term for withdrawal, you shall, in any case, send and deliver the goods over to us within the 60-day term as from the Delivery Confirmation. In all cases, you shall bear the direct cost of returning the goods. 

15.3 Common provisions 

You shall not have the right to withdraw from the Contract when it is for the delivery of “Customised items”

Your right to cancel the Contract shall apply exclusively to the products that are returned in the same condition in which you received them. No reimbursement will be made if the product has been used once it has been opened, for products that are not in the same condition as when they were delivered or if they have been damaged, so take care of the products(s) while in your possession. Please return the products using or including all their original packaging, instructions, and other documents, if any, accompanying the products.

After examining the article, we will inform you of whether you have the right to reimbursement of the amounts paid. The refund will be paid as soon as possible and, in all cases, within 14 days from the date on which you notified us of your intention to cancel. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. The refund will always be paid using the same payment means you used to pay for your purchase, except in case the return goods are included in a Gift Invoice. In this case, we might refund your order as a REVELMY Gift Card issued by TOFASHI ESSENT S.L.U.. You shall assume the cost and risks of returning the products to us, as indicated above. If you have any questions, you can contact us at the email address info@revelmy.com.

15.4 Returns of defective products

If you think that at the moment of delivery the product is not as stipulated in the Contract, you must contact us immediately at the email address info@revelmy.com and we will inform you about how to proceed to return the goods.

We will carefully examine the returned product and will notify you by email within a reasonable period if the product may be exchanged or whether you have a right for a refund (as appropriate). The refunding or shipping of the replacement article shall take place as soon as possible and in all cases within 14 days from the date on which we send you an email confirming that the refund or replacement of the product is going ahead. 

All rights recognized in current legislation shall be, in any case, safeguarded.


As a consumer and user, we provide guarantees for the products sold via this website, in the legally established terms for each type of product, and thus will respond to a lack of conformity of said products which becomes apparent within two years of the delivery of the product. However, we remind you that sufficient evidence of the product's lack of conformity with the contracted product must be provided if apparent after six months from the delivery of the product.

The products will be understood to comply with the contract if (i) they match our description and have the characteristics we presented on this website, (ii) they are suitable for the normal uses of products of the same type, and (iii) they offer the normal quality and features it would be reasonable to expect of a product of the same type. In this respect, if any of the products do not conform with the Contract, you should make us aware of this by following the process detailed in aforementioned clause 15.4 and through any of the communication means destined for this purpose. 

The products we sell, especially handmade products, often present the characteristics of the natural materials used to make them. These characteristics, such as variations in textures, color or shapes are not considered defects or faults. Rather, these variations should be expected and appreciated. We only select products of superior quality, but natural characteristics are inevitable and should be accepted as part of the individual appearance of the product. 


Unless otherwise indicated expressly in these Conditions, our liability regarding any product acquired on our website shall be limited strictly to the price of purchase of the said product. 

Unless these Conditions indicate otherwise, we shall not accept any liability for the following losses, regardless of their origin: 

  1. loss of income or sales; 
  2. operating loss; 
  3. loss of profits or contracts; 
  4. loss of forecast savings; 
  5. loss of data; and 
  6. loss of business or management time. 

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not warrant the accuracy and security of the information transmitted or obtained by means of this website, unless otherwise indicated expressly on this website. 


You recognize and agree that all copyright, registered trademarks, and other intellectual property rights on all materials or contents provided as part of the website belong to us at all times or to those who grant us the license for their use. You may use said material only to the extent that we or the usage licensers authorize expressly. This does not prevent you from using this website to the extent necessary to copy the information on your order or contact details. 


You must not make undue use of this website by intentionally introducing a virus, Trojan horse, worm, logic bombs or any other software or technologically damaging or harmful material. You shall not attempt to make unauthorized access to this website, the server on which the site is housed or any server, computer or database related to our website. You agree not to attack this website through any attack of denial of service or an attack of distributed denial of service. 

Failure to comply with this clause shall be considered an infraction as defined under the applicable regulations. We will report any failure to comply with this regulation to the relevant authorities, and we will co-operate with them to determine the identity of the attacker. Likewise, in the event of failure to comply with this clause, authorization to use this website shall be suspended immediately. 

We shall not be held liable for any damage or harm resulting from a denial of service attack, virus or any other software or technologically damaging or harmful material that may affect your computer, IT equipment, data or materials as a result of using this website or downloading content from the same or from those websites to which this website redirects you.


If our website contains links to other websites and third-party materials, said links are provided for information purposes only and we have no control over the content of those websites or materials. Therefore, we shall not accept any liability for any damage or harm deriving from their use. 


The applicable laws require that some of the information or communications that we send to you be in written form. By using this website, you agree that most of the communication with us will be electronic. We will contact you by e-mail, or we will provide you with information by posting alerts on this website. For contractual purposes, you agree to use this electronic means of communication and accept that all contracts, notifications, information and other communication that we send you electronically comply with the legal requirement of providing it in writing. This condition will not affect your rights as recognized by law.

All notifications that you send us must be sent to our e-mail address info@revelmy.com, and unless otherwise stipulated, we may send you notifications either by e-mail or to the postal address you provided us when placing an order.


The Contract is binding on you and on us, as well as on our respective successors, transferees and heirs. You may not transmit, cede, levy or in any other way transfer a Contract or any of the rights or obligations derived from the same, without having obtained our written consent in advance. 

We may transmit, cede, levy, subcontract or in any other way transfer a Contract or any of the rights or obligations derived from the same, at any time during the life of the Contract. To avoid any doubt, said transmissions, cessions, levies or other transfers shall not affect the rights that, as applicable, you have as a consumer recognized by law or cancel, reduce or limit in any way the express and tacit guarantees that we may have given you.


We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract when caused by events that are beyond our reasonable control ("Force Majeure"). Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following: 

  1. Strike, lockout, or other forms of protest. 
  2. Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not), or threat or preparation for war. 
  3. Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster. 
  4. Inability to use trains, ships, aircraft, motorized transport, or other means of transport, whether public or private. 
  5. Inability to use public or private telecommunication systems. 
  6. Acts, decrees, legislation, regulations, or restrictions of any government or public authority. 
  7. Strike, failure, or accident in maritime or river transport, postal transport, or any other type of transport. 

It shall be understood that our obligations deriving from Contracts are suspended during the period in which Force Majeure remains in effect, and we will be given an extension of the period in which to fulfill these obligations by an amount of time equal to the time that the situation of Force Majeure lasted. We will provide all reasonable resources to end the situation of Force Majeure or to find a solution that enables us to fulfill our obligations by virtue of the Contract despite the situation of Force Majeure.


The lack of requirement on our part for strict compliance on your part with any of the obligations assumed by you by virtue of a Contract or of these Conditions or a lack of exercising on our part of the rights or actions that correspond to us by virtue of this Contract or of the Conditions shall not constitute the waiving or limitation of said rights or actions, nor exonerate you from fulfilling said obligations. The waiving on our part of a specific right or action shall not constitute the waiving of other rights or actions derived from the Contract or from the Conditions. The waiving on our part of any of these Conditions or of the rights or actions derived from the Contract shall not take effect unless expressly stipulated as a waiving of rights and formalized and notified to you by us. 


Should any of these Conditions or any provision of a Contract be declared null and void by firm resolution from the relevant authority, the remaining terms and conditions shall remain in effect without being affected by said declaration of annulment. 


These Conditions and any document referenced in the same constitute the entire agreement between you and us as regards the purpose of the same, replacing any previous pact, agreement or promise made between you and us verbally or in writing. You and ourselves acknowledge that we have agreed to enter into the Contract without depending on any declaration or promise made by the other party or that could have been inferred from any statement or document in the negotiations entered into by the two parties prior to said Contract, except those expressly mentioned in these Conditions. Neither you nor ourselves shall take any action regarding any untrue statement made by the other party, verbally or in writing, prior to the date of the Contract (unless said untrue statement was made fraudulently) and the only action that may be taken by the other party shall be due to breach of contract in accordance with the provisions of these Conditions. 


We have the right to review and modify these Conditions at any time. You are subject to the policies and Conditions in effect at the moment in which you use this website or place each order, except when by law or decision of governmental entities we must make changes retroactively to said policies, terms or privacy statement, in which case the possible changes will also affect orders made previously by you. 


The use of our website and the product purchase contracts through said website shall be governed by the Spanish legislation. Any controversy that arises or is related to the use of the website or said contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts. If you are entering into the contract as a consumer, nothing in this Clause shall affect the statutory rights you have, as recognized in any applicable legislation in this area.  


Your comments, suggestions, complaints, and claims are always welcome. We ask that you send them to our contact email address info@revelmy.com our customer services will be handled as soon as possible and within the legally determined period. More information is available in our section “Contact” on the website. 

[Annex 1] Model withdrawal form (complete and return this form only if you wish to withdraw from the contract) 

Att: TOFASHI ESSENT S.L.U. operating under the trading name of REVELMY registered offices at Calle Marina 104, Oficina 9, 07620, Islas Baleares, Spain, and email address info@revelmy.com

I hereby give notice that I withdraw from my contract of sale of the following goods: 

Ordered on/received on (*) :

Name of consumer:

Address of consumer:

Signature of consumer (only for paper forms):


(*) Delete as appropriate

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