Returns & Exchanges

Can I return my order? How can I do it?

  • Sure! you can return your order.
  • Please, register your return / exchange request here within 30 days of receiving your order.
  • Send the items back with a trackable shipping service, in unused conditions, and if possible with their original packaging.
  • US buyers can use prepaid shipping labels for a flat rate of $2.90.
  • Non-US buyers are responsible for return shipping costs, and any customs fees if applicable.

Christmas season extended return policy

Orders placed between November 15th and December 15th are eligible for a return until January 31st.


When will I receive my refund?

  • Once we receive your order back we will process your return within 14 days.
  • We will refund the purchase amount to the original form of payment.


What items can I return?

We accept returns on all our jewelry, except on customized pieces.


You may consult the section Return Policy from our Terms of Use for detailed information.