Order & Shipping
Once you’ve completed your purchase, we will send you an Order Confirmation email.
Please check your inbox mail or spam folders if you can’t find it. Otherwise, contact us here and we will be able to re-send your confirmation email to you for your reference.
We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal, Shop Pay, Apple Pay and Google Pay.
When paying via Apple Pay, please be mindful of the billing and shipping address. Often times the shipping address will automatically match the billing address associated with your Apple Pay account.
At Revelmy we take online security very seriously. At no point do we store any financial information on our servers. All credit card details are entered on a secure server using Shopify Payments. The transfer of the purchase details from our site to Shopify Payments are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Shopify Payments is level 1 (the highest level) PCI DSS compliant.
Orders from outside US and non-European Union countries may be subject to customs or import duties and tax charges once they reach their destination country. These charges are payable by the customer and we do not currently cover this cost.
All US orders are tax free.
All EU orders are VAT included. There will be no additional customs taxes or duties charges
Sure! you can return your order. Please, contact us within 30 days of receiving your order. Send the items back with a trackable shipping service, in unused conditions, and with their original packaging. Buyers are responsible for return shipping costs, and any customs fees if applicable.
Christmas season extended return policy. Orders placed between November 15th and December 15th are eligible for a return until January 31st.
We accept returns on all our jewelry, except on customized pieces.
Once we receive your order back we will process your return within 14 days. We will refund the purchase amount to the original form of payment. Please, review our section Refund Policy for detailed information.
All jewelry, except solid gold items, can and will most likely tarnish at some point. To prevent this from happening, or to slow it down, it is best to keep jewelry dry and away from lotions, perfumes, and any other weird chemicals. This is especially the case with brass jewelry. Some jewelry will also react with water that has chemicals in it, like pools or hot tubs. You can clean most jewelry with a jewelry polishing cloth (Never use it on gold plated jewelry). You can also use a cleaning solution safe for your jewelry's material (except jewelry with gemstones. It could hurt the stone.) Also be careful with any rings that have gemstones in it when using a cloth. Try to avoid stones.
No, our jewelry is 100% Nickel Free!
Every piece of Revelmy is covered by our one year warranty. Should your jewellery suffer a breakage due to a manufacturing defect, we are committed to ensuring that your piece is replaced at no cost to yourself if returned in under one year of receipt of the product.
Please note, our guarantee do not cover against tarnishing or scratches on the jewelry.